My order is incomplete, what should I watch out for?
If your order is incomplete, please contact us by email at firstname.lastname@example.org so that we can help you as soon as possible.
I have received the wrong or damaged goods, how do I proceed?
If you receive a wrong or faulty article, please contact us by email at the address email@example.com that we can help you as soon as possible.
How can I pay my order?
You can pay with us via PayPal, credit card, KLARNA or bank transfer.
How much are the shipping costs?
You can find all information about this here: Shipping costs
When will i receive my package?
On average, the delivery time is approx. 2 - 4 working days. However, it is possible that certain items will be delivered later due to a longer delivery time.
Please note that there may be delays in shipments due to the current situation in connection with COVID19.
How will my shipment be sent?
We send all packages insured and with tracking with DHL.
How can I track my shipment?
After shipping you will receive an email with the necessary shipment information. So you can easily see where your package is currently located.
How do I change or cancel my order?
Did you make a mistake when ordering, made a mistake in the address, or selected the wrong item? No problem! Please let us know as soon as possible via Email to the address firstname.lastname@example.org with. We will do our best to make the adjustments you want. Please understand that changes are no longer possible after shipping.
How do I use discount or voucher codes?
It is very easy to do. You put the code in the field "discount code" a. Your discount or voucher amount will then be automatically deducted from the total price.