How do I proceed with a return?
If the size or the article itself does not meet your expectations, you can return it to us within 14 days of receiving the goods. Please send your return with sufficient postage to:
Thomas Jelitto
Levelone fashion
Carl Bertelsmann Strasse 30
33332 Guetersloh
Germany
You can also find all details on the statutory right of withdrawal in the Cancellation Policy.
When will my money be refunded?
After receiving your return, the money will be refunded after 4-7 working days
How do I cancel my sales contract?
You can find all information on the statutory right of withdrawal in our Cancellation Policy.
My order is incomplete, what should I watch out for?
If your order is incomplete, please contact us by email at info@levelonefashion.de so that we can help you as soon as possible.
I have received the wrong or damaged goods, how do I proceed?
If you receive a wrong or faulty article, please contact us by email at the address info@levelonefashion.deso that we can help you as soon as possible.