If the size or the article itself does not meet your expectations, you can return it to us within 14 days of receiving the goods. Please send your return with sufficient postage to:

Thomas Jelitto
Levelone fashion
Carl Bertelsmann Strasse 30
33332 Guetersloh

You can also find all details on the statutory right of withdrawal in the Cancellation Policy.

After receiving your return, the money will be refunded after 4-7 working days

You can find all information on the statutory right of withdrawal in our Cancellation Policy.

If your order is incomplete, please contact us by email at so that we can help you as soon as possible.

Should you receive a wrong or faulty article, please contact us by email at the address info@levelonefashion.deso that we can help you as soon as possible.


Did you make a mistake when ordering, made a mistake in the address, or selected the wrong item? No problem! Please let us know as soon as possible via
Email to the address with. We will do our best to make the adjustments you want. Please understand that changes are no longer possible after shipping.

It is very easy to do. You put the code in the field "discount code" a. Your discount or voucher amount will then be automatically deducted from the total price.


On average, the delivery time is approx. 2 - 4 working days. However, certain items may be delivered later due to a longer delivery time.

Please note that there may be delays in shipments due to the current situation in connection with Covid19.

We send all packages insured and with tracking with DHL.

After shipping you will receive an email with the necessary shipment information. So you can easily see where your current package is.


You can find all information here: Shipping rate

You can pay with us via PayPal, credit card, KLARNA or bank transfer. 


You can always email us at the email address to contact. We do our best to answer your e-mail as quickly as possible and to clarify your request.

We are available Monday to Friday from 09:00 a.m. to 16:00 p.m.
We are closed on the weekends.